Frequently Asked Questions
Everything you need to know about your Solo New York order and our urban-inspired gear.
What is the warranty policy on Solo New York bags?
We stand behind our craftsmanship. Most of our bags and briefcases come with a five-year limited warranty from the date of purchase against defects in materials and workmanship.
How long will it take for my order to ship?
Orders are typically processed within 1-2 business days. Standard shipping within the continental U.S. usually takes 3-7 business days to arrive at your doorstep.
What is your return policy?
If you are not 100% satisfied with your purchase, you can return your unused item in its original packaging within 30 days of delivery for a full refund.
Do you offer international shipping?
Currently, we ship directly to addresses within the United States. For international inquiries, please contact our customer support team to find a local authorized retailer.
How do I clean and maintain my Solo New York bag?
We recommend spot cleaning your bag with a damp cloth and mild soap. Avoid machine washing or using harsh chemicals to preserve the integrity of the fabric and hardware.
What materials are used in the Re:cycled Collection?
Our Re:cycled Collection is crafted from plastic bottles that have been diverted from landfills, cleaned, and spun into high-quality, durable polyester yarn.